Delivery & FAQ

How can I place an order?

All orders can be placed directly through our website. Simply select your cake, choose your preferred delivery date, enter your delivery details and complete checkout online.

For any questions before placing your order, please contact our team at hello@koguma.com.au or call 1300 056 888.

How much notice do I need to order?

All Koguma cakes are made fresh to order and require a minimum of 2 days’ notice before your preferred delivery date.

Orders must be placed before 5pm to count towards the 2-day notice period. Orders placed after 5pm will be processed the following day.

Do you offer same-day delivery?

No, we do not currently offer same-day delivery. To ensure every cake is made fresh and prepared with care, all orders require at least 2 days’ notice.

How much is delivery?

A flat delivery fee of $14.95 applies to all orders within our delivery area.

What are the delivery times?

We deliver from 8am to 4pm daily.

Do you deliver across Sydney?

Koguma currently delivers within a 10km delivery radius in Sydney. Delivery availability and fees will be calculated at checkout based on your postcode.

What are your office hours?

Our office hours are Monday to Friday, 8.30am to 5pm, Saturday to Sunday, 7am to 1pm
Our online store is open 24 hours a day, 7 days a week. Orders can be placed anytime and will be reviewed and confirmed during office hours.

How do I make amendments to my order?

For any order amendments, please send your changes in writing to hello@koguma.com.au quoting the order number. One of our customer service team members will facilitate these changes and will provide confirmation once your order has been successfully modified to your needs. Please ensure all amendment enquiries are made prior to the order cut-off time.

Cancellation Policy

Should you need to cancel your order, the following conditions apply:

• Cancellations made within 24 hours of delivery will not be refunded.
• All cancellation requests for Monday orders must be received no later than 12pm the Friday prior.