Privacy Policy

PRIVACY POLICY

J & Co Sydney Pty Ltd, trading as Koguma Patisserie (ABN 89 602 950 827), referred to in this policy as “Koguma”, “we”, “us” or “our”, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit www.koguma.com.au, place an order, create an account, contact us, subscribe to marketing communications or otherwise interact with Koguma.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we collect depend on how you interact with us and may include:

Your name, email address and telephone number.
Your billing and delivery address.
The recipient’s name, address, telephone number and delivery instructions where an order is being sent to someone else.
Account details, order history and customer preferences.
Products purchased, delivery dates, gift messages and order notes.
Dietary requirements or allergen information that you choose to provide.
Communications you send to us, including enquiries, feedback, complaints and refund requests.
Marketing preferences and subscription information.
Competition, survey or promotion entries.
Technical information such as your IP address, browser type, device information, referring website, pages visited and interactions with our website.
Information collected through cookies, pixels and similar technologies.
Limited payment and transaction information required to confirm and manage your purchase.

We generally do not directly collect or store complete credit card details. Payments are processed securely by Shopify and other authorised payment providers in accordance with their own privacy policies and security practices.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly from you when you place an order, create an account, contact us or subscribe to our communications.
When you browse or interact with our website.
When you enter a competition, complete a survey or participate in a promotion.
From a person placing an order or arranging delivery on your behalf.
From our service providers, including website, payment, delivery, analytics, advertising and marketing platforms.
From publicly available sources where permitted by law.

If you provide us with another person’s personal information, such as a gift recipient’s name, address or telephone number, you confirm that you are authorised to provide that information for the purpose of completing the order.

WHY WE COLLECT AND USE PERSONAL INFORMATION

We may collect, hold and use personal information to:

Process, confirm, prepare and deliver orders.
Process payments and issue receipts, refunds or store credits.
Communicate with you about an order, delivery, enquiry or complaint.
Provide customer service and respond to requests.
Maintain customer accounts and order records.
Confirm delivery availability and provide delivery updates.
Manage dietary requirements and allergen enquiries.
Detect and prevent fraud, misuse and security incidents.
Operate, maintain, secure and improve our website.
Analyse website performance, customer behaviour and purchasing trends.
Personalise website content and advertising.
Send marketing communications where you have consented or where otherwise permitted by law.
Conduct competitions, surveys and promotions.
Comply with legal, accounting, taxation and regulatory obligations.
Establish, exercise or defend legal claims.

If you do not provide certain information, we may not be able to process your order, complete a delivery, respond to your request or provide particular services.

MARKETING COMMUNICATIONS

If you subscribe to our mailing list or otherwise consent to receive marketing, we may send you information about Koguma products, promotions, seasonal collections and special offers.

You can unsubscribe at any time by:

Selecting the unsubscribe link in a marketing email.
Updating your communication preferences where available.
Contacting us at hello@koguma.com.au.

Unsubscribing from marketing will not prevent us from sending essential service communications relating to an existing order, payment, delivery or customer-service request.

We will process unsubscribe requests within a reasonable period and in accordance with applicable law.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies, pixels and similar technologies to:

Enable essential website and checkout functions.
Remember customer preferences and account sessions.
Understand how visitors use the website.
Measure website and marketing performance.
Improve our products, website and customer experience.
Provide and measure relevant advertising.

These technologies may collect information such as your IP address, browser, device, referring website, pages visited and actions taken on our website.

We may use services provided by Shopify, Google, Meta and other analytics, advertising or marketing providers. These third parties may use information collected through their technologies in accordance with their own privacy policies.

You can manage cookies through your browser settings and any cookie-preference tools available on our website. Disabling certain cookies may affect website or checkout functionality.

WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services, including:

Shopify and other website-hosting or ecommerce providers.
Payment processors and financial institutions.
Delivery drivers, couriers and logistics providers.
Email, SMS and customer-communication platforms.
Analytics, advertising and marketing-service providers.
Cloud storage, IT, cybersecurity and website-support providers.
Professional advisers, including accountants, insurers and legal advisers.
Government agencies, regulators, courts or law-enforcement bodies where required or authorised by law.
A purchaser, successor or adviser in connection with a proposed or completed sale, merger or restructuring of our business.

We only provide service providers with the information reasonably required for them to perform their services.

We do not sell personal information to third parties.

OVERSEAS DISCLOSURE

Some of our technology, ecommerce, payment, analytics, advertising and marketing-service providers may store or process personal information outside Australia.

These providers may be located in, or process information in, countries including the United States and Canada, as well as other countries in which their systems, related entities or service providers operate.

Where required by applicable law, we take reasonable steps to ensure that overseas recipients handle personal information appropriately. You may contact us if you would like further information about our overseas service providers.

SECURITY OF PERSONAL INFORMATION

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, secure systems, encryption, staff procedures and the use of established service providers.

However, no method of transmitting or storing information electronically is completely secure. If a data breach occurs, we will assess and respond to it in accordance with our legal obligations, including the Notifiable Data Breaches scheme where applicable.

RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary to:

Fulfil the purposes described in this policy.
Manage customer accounts and order history.
Meet legal, accounting and taxation requirements.
Resolve disputes and enforce agreements.
Prevent fraud and maintain security.

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it, unless we are legally required to retain it.

ACCESSING AND CORRECTING YOUR INFORMATION

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, email hello@koguma.com.au and include enough information for us to identify you and understand your request.

We may need to verify your identity before providing access or making a correction. We will respond within a reasonable period and will explain if we are unable to fulfil your request.

We will not charge you for making an access or correction request. Where permitted by law, we may charge reasonable costs associated with providing access and will notify you of those costs beforehand.

PRIVACY COMPLAINTS

If you believe we have not handled your personal information appropriately, please contact us using the details below.

Please include:

Your name and contact details.
A description of your concern.
Relevant dates, order numbers or supporting information.
The outcome you are seeking.

We will acknowledge and investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our business, website, service providers or legal obligations.

The updated policy will be published on our website with a revised “Last updated” date. We encourage you to review this page periodically.

CONTACT US

Koguma Patisserie
J & Co Sydney Pty Ltd
ABN: 89 602 950 827
Email: hello@koguma.com.au
Phone: 1300 056 888